• It's a wonderful keepsake for you and your family to cherish the memories of your loved one. You can watch it together and remember all the special times you shared.

• Quality matters, but not everything needs to be perfect. Clear, well-lit photos are ideal, but even older photos with a bit of wear and tear can be included. We can sometimes enhance them a bit.
• The most important thing is the memories they evoke. Choose photos that capture your loved one's personality, happy times, and moments with family and friends.
  
  Here are some examples of great photos to use:
  • Portraits: Smiling faces, candid moments, and photos that capture your loved one's personality.
  • Family gatherings: Holidays, vacations, and any time the family was together.
  • Hobbies and interests: Photos that show your loved one doing things they enjoyed.
  • Places they loved: Pictures of their favorite vacation spots or special places.

  
  We're here to help! If you have any questions about specific photos, feel free to contact us.

• Order completion can be expected within 3-5 business days. Allowing us ample time to carefully craft and tailor you're loved ones package.

• For an extra fee, we can rush your video in 1 day ($75) or in 2 days ($50).
• Despite being rushed your video will still be beautiful! 

• You'll receive an email including a link to your specially crafted video that you can share with friends and family!

Disclaimer: Your video is handcrafted to honor your loved one. As such, the final length may vary slightly from the estimates provided.

• Moments tribute
  • approximate duration: 4Min+
• Journey tribute
  • approximate duration: 6Min+
• Everlasting tribute
  • approximate duration: 8Min+

There are a few reasons why you might not have received your tribute email within the expected timeframe:

1. Spam/Junk Folder: Sometimes, emails can be mistakenly flagged as spam. Please check your spam or junk folder to see if the email is there. To ensure future emails are delivered to your inbox, mark the email as “Not Spam / Not Junk.”

2. Email Address: Double-check that the email address you provided is correct. A small typo can prevent the email from being delivered.

3. Email Filters: Your email provider might have filters that block certain emails. Adding our email address to your contacts or safe sender list can help prevent this.

4. Server Delays: Occasionally, there might be delays on our end or with your email provider’s servers. If you still haven’t received the email after 3 business days, please contact our support team for assistance.